![]() ![]() Teletext Holidays is particularly well established, having been founded in 1992 and was one of the best known holiday providers in the 1980s and 1990s. Even though I called many times and gave them all the information they required to. It is thought that the liquidation will be the end of the two brands. No refund has been given back to me after my holiday was cancelled 3 times. Those who are currently away are not thought to be affected by the collapse. 15:07, Updated 10:08, Bookmark Teletext customers say they feel disregarded by the airline after being left waiting months on end for refunds for cancelled trips. However Alpharooms bookings will not be rebooked. Those who have booked holidays with Teletext Holidays are expected to have these rebooked by the Travel Trust Association. The Travel Trust Association is however now believed to be processing refunds and these will take up to 12 weeks to process. ![]() It is understood some customers of both companies are owed thousands of pounds and have been waiting many months for refunds. As an accommodation only, Alpharooms offered no ATOL protection, unlike Teletext Holidays. Despite this, many customers are extremely angry about the way they have been treated – some said they had travelled abroad to stay in accommodation they thought was booked and paid for, only to find it had been cancelled. Browse over 20000 cruises & visit the worlds most beautiful destinations aboard stunning. So glad this company are out of business now, worst company I have ever dealt with they still own refunds to me and countless others but at least they cannot. However, Alpharooms customers have now been told to complete a form for a refund and forward this, together with proof of payment, to the Travel Trust Association. Today’s ruling confirms the CMA’s view that Teletext Holidays and Alpharooms broke the law by not providing the refunds customers were due within 14 days for cancelled package holidays. To date, some 3,500 people have joined a Facebook pressure group called ‘Alpharooms No Refund Support’. It said that the business was in breach of the law and that harm to consumers was ongoing. In May, the CMA said Truly Travel had agreed to make the refunds, however, because deadlines were not met, then court action was being instigated. Tips CASH BACK Greek Islands and mainland quarantine travel refunds: Will Tui, Love Holidays and Last Minute refund my holiday Alice Grahns, Digital Consumer Reporter Published: 8:42, 8. Truly Travel’s liquidation comes shortly after the Competition and Markets Authority (CMA) announced it was taking legal action against the company on the grounds of “inadequate progress” on refunding payments for package holidays that had to be canceled because of the pandemic. The company has also been required to give up membership of trade body, the Travel Trust Association because it cannot pay its non-travel creditors. The business is understood to owe in the region of £1.2 million in refunds but has already paid back £10.8 million since Covid-19 struck and is saying that the pandemic is responsible for the collapse. TTA begins making Teletext Holidays and Alpharooms refunds. Truly Holdings, the parent company of Teletext Holidays and sister company Alpharooms, has collapsed after being unable to pay refunds. ![]()
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